Common questions

    Do you have questions about your order? Are you looking for extra product information? Check out common questions that our customers ask and find the answer you are looking for.

    Shipping information

    It depends on which shipping method you choose at checkout. In Sweden, we usually deliver within 1-3 working days. Outside Sweden it takes 2-7 working days.

    One of our employees is happy to help you with your order, contact us at


    To undo a purchase email us on with which order number applies. If it is directly related to the ordering, this is rarely a concern. If, on the other hand, it is for a long time from the order that you want to regret the purchase, your order can already be packed and sent. Our warehouse will do everything they can to stop the order but in some cases can already be shipped. Our warehouse handles thousands of orders every day so sometimes it can be difficult to stop an order that has been for a long time.

    If an order has been sent or you received your order and want to regret your purchase, this will of course go well. Read more under the right of withdrawal. Keep in mind that shipping cost turn and the cost of return will be deducted from the amount repaid. Although the regret is done with only a few hours from the ordering. The cost of stopping an order already sent is higher than a return cost.

    The right of withdrawal still applies only to unused brushes and products.

    Returns are made at your own expense except if the item is defective or we have packed wrong. Returns should be sent as a letter or package. Contact us at

    Unfortunately, it can happen careless handling in the shipping, which can cause the product's life to be shortened. Nor can we know how they are handled after reception. Therefore, we are happy to see that you check your products carefully when receiving/unpacking so that nothing happened during the shipping. When purchasing makeup brushes, you should also check extra during the first 30 days from the reception and take care of the brushes frequently. Should hidden injuries reveal themselves, they do so during normal frequent use for the first 30 days. We can then send out a new item or refund up to the value of the product. Note! Shipping costs are not normally reimbursed. Should hidden errors appear after 30 days, we can only offer compensation value up to and including the product's value of future purchases, so -called. Big Credit. Email us on and we will solve the case.

    All exchanges are handled as a return where the amount of the item is credited and you as a customer may place a new order.

    Contact us at and we will solve a new/correctly be as fast as possible!

    My order

    Contact us at with your thoughts and we will help you as quickly as we can.

    All payments are made safe via card, Klarna and Swish.

    When you make a purchase through we send you a confirmation email with details. If you have not received any email within 24 hours after your purchase, contact us at

    You have to be quick! If you want to change your order, contact us as soon as possible. We are pretty quick to pack your order and it can only change as long as your order has not already been sent.

    Product issues - skin care

    All products are dermatologically tested on sensitive skin and suit all skin types unless otherwise stated.

    Yes, all products are 100% vegan.

    Yes, all products are free from PFAS, silicone, sulfate and paraben.

    Hickap's Skin care products are based on moisturizing, protective and balancing ingredients, which the skin feels good even during pregnancy as dryness and extra sensitivity are common. Even the products that contain mildly exfoliating acids are so gentle that can be used if you are pregnant. Most products are also perfume -free. If you, as pregnant, want to completely avoid perfume is Hydra-Hyaluronic 24H Dream Cream, Honey Glow Priming Moisturizer, all Clear Cleansing Gel, Moisture Release Face Mist and Preppy Prime Setting Spray Mild perfumed.

    Hickap's Products are developed for anyone who wants a stress -free beauty routine associated with joy and motivation. Taking care of one's skin and oneself should be fun and provide energy.

    All products are perfume -free or very mildly perfumed.

    We are terribly sorry if you have received an undesirable reaction from one of our products.

    Hickap's Skin care products are tested and classified as skin-friendly (also for sensitive skin) according to the EU approved standard Cosmetics Europe (formerly Colipa). The tests are made under the review of dermatologist and no animal experiments occur.

    All products are approved in the EU and manufactured according to GMP (Good Manufacturing Practice) - a standard that ensures security, secure ingredients and good quality control.

    Our goal is to create products that are so kind to the skin that no one is using hickap should experience irritation or discomfort.

    If you nevertheless feel that your skin is reacting when using Hickap's Products should immediately stop using them. If the discomfort persists for a long time, you should contact a dermatologist.

    The reaction can have many different causes, but you are probably hypersensitive to any of the ingredients in the product.

    If you know that you have sensitive skin, it may be wise to test skin care products in the arm fold before using them on the face.

    Product issues - makeup brushes

    Yes, they are. Our makeup brushes are not made of animal hair.

    Hickap's Brushes with high quality synthetic straws work at least as well as brushes with hair from animals. Here are some of the benefits of using a synthetic makeup brush:

    • They are easier to clean.
    • The synthetic hairs repel bacteria and dirt better.
    • It is allergy -friendly. Many people are allergic to different types of animal hair.
    • A synthetic brush loses less hair and thus lasts much longer.
    • They work with both fluid and powder-based products.

    The handle is made of birch and aluminum. The brush hair of synthetic hair (roof).

    Yes they are allergy -friendly, unlike animal hair brushes.

    Yes all our products are completely animal cruelty-free.

    All our makeup brushes are vegan, which allows them to be washed with soap and detergent. Preferably do not wash with shampoo as this does not clean the makeup brush as well. Clean with the soap or detergent thoroughly and then rinse under lukewarm water. Keep the brush down below the tap so that not too much water enters the shaft as the glue that holds the brush can be dissolved. Then dry the brush lying on a towel.

    Other questions is an online store and has no physical store available for customers to visit.

    One of our friendly employees is happy to help you with your question, email us at

    Do you have any other questions?

    Submit your question here and one of our friendly staff will help you.

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